Questions, answered
The ones that usually take three calls. Where something is not built yet, this page says so instead of describing it as though it were.
20 questions
Not yet. Every product is marked Coming Soon because that is the truth — the platform is still being built, and we are working with a small group of early feedback partners rather than selling. If it fits what you need, the useful thing right now is a conversation about what your setup actually has to survive.
Healthcare already has software. What it usually lacks is connection between the pieces. Registration runs on one system, the pharmacy on another, the lab on a third, and the gaps between them are where the working day goes. Zivyaa is being built so those departments write into one record instead of four of their own.
An HMS is one part of it. A hospital does not exist alone — it sends prescriptions to pharmacies, tests to labs, patients to other hospitals. Zivyaa is being built around those joins rather than around a single building, which is why a pharmacy or a standalone lab can use it without a hospital involved at all.
Yes. Doctors, hospitals, clinics, laboratories and pharmacies can shape the product before it ships. The conversations we want most are the awkward ones — what your current software does badly, and what would have to be true before you would move.
Request a demo or tell us about your setup. Early conversations genuinely change what gets built, and we will say plainly which parts are ready to be useful and which are not there yet.
Your data is only yours.
Yes — in transit and at rest. Sign-in supports multi-factor authentication, and access rules are applied on the server, so they hold regardless of which app or device is asking.
Email security@zivyaa.co.in. If you are a researcher who has found a vulnerability, we would rather hear it from you than from a customer.
The platform is being designed so work continues when the connection does not.
One platform. You only pay for the parts you run.
Yes, on desktop and on mobile.
Any of them, on their own. Most places begin with one and add the next later.
In India. Live data and backups both. It is encrypted in transit and at rest.
Yes to both. Backups run daily and restores are tested. That second half matters more than the first: a backup nobody has ever restored is a hope, not a backup.
Yes. Your records are yours and you can export them. The specifics — formats, and what a wind-down looks like — are worth going through for your setup rather than reading off a page.
No, and we will not claim otherwise. Records, audit trails and data structures are built to the shape those frameworks expect, so accreditation work becomes documentation rather than rebuilding. Ready is not the same as certified. Any vendor who blurs that line is worth a second question — ask them for the certificate number.
Future. None of the three is held today. HIPAA is United States law and does not govern an Indian hospital in any case; the Indian obligation that does apply is the DPDP Act, and the platform is designed around it.
That is the intent, and the data structures are built for it. ABDM is the national framework for consent-based exchange between providers — it is not a product and not a replacement for your records system. Worth knowing when comparing vendors: having an ABHA field is not the same claim as being ABDM-integrated.
Plans start from ₹349 per month, and the price depends on which part of the platform you need — a pharmacy and a hospital are not the same thing. Each product page carries its own starting price. The patient app is free, and a doctor workspace comes with a clinic plan.
Yes, and it stays free. Patients are not the ones who should be paying for their own records to exist in one place.